Shipping Policy

Thank you for visiting Mithu Mobile Center. We aim to provide a smooth and reliable shipping experience for our customers. This policy outlines our shipping procedures, options, and other key information. Payment methods available for your order are shown at checkout.

1. Order processing time

• Orders are typically processed within 1–2 business days after they are received.
• We do not process orders on weekends or public holidays.
• If there are delays in processing your order, we will notify you via email or phone.

2. Shipping methods and carriers

• We offer various shipping methods, including standard and expedited options. You can select your preferred shipping method at checkout.
• We work with reputable carriers such as Delhivery, Blue Dart, India Post, and other trusted logistics partners to ensure safe and timely delivery of your orders.
• Shipping times vary based on your location and selected shipping method.

3. Shipping rates

• Shipping rates are calculated based on the weight of the items, shipping destination, and selected shipping method.
• The shipping cost will be displayed at checkout before you confirm your order.
• Additional charges, such as customs duties or taxes, may apply for international shipments. These costs are the responsibility of the customer.

4. Domestic shipping

• We ship to addresses within India (all states and union territories).
• Standard shipping typically takes 5–8 business days. Expedited shipping typically takes up to 4 business days after dispatch, depending on carrier and destination.
• Delivery times are estimates and cannot be guaranteed. We are not responsible for delays caused by the carrier or other factors beyond our control.

5. International shipping

• We offer international shipping to selected countries. Please check at checkout to see if we ship to your location.
• International shipments may incur customs duties, taxes, or other charges upon arrival in the destination country. These costs are the responsibility of the customer.
• International shipping times vary, typically taking 10–21 business days. Delivery may be delayed due to customs clearance and other factors.

6. Order tracking

• Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.
• Tracking information may take up to 24 hours to update after shipping.

7. Shipping restrictions

• We cannot ship to P.O. Boxes, military addresses, or other restricted locations.
• Certain products may be restricted from shipping to specific regions or countries due to regulations or carrier restrictions.

8. Damaged or lost shipments

• If your order arrives damaged, please contact us within 7 days with photos and a description of the damage.
• If your order is lost in transit, contact us, and we will work with the carrier to locate your shipment or process a replacement/refund.